Privacy Policy
Effective date: 26th April, 2026.
This Privacy Policy sets out how The Bridge Counselling Pte Ltd (the “Practice”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal data obtained through this website, in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).
By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy.
1. Scope and Application
This Privacy Policy applies to all visitors, users, and individuals who submit personal data through this website, including through contact forms, enquiry forms, booking requests, or other online interactions.
This Privacy Policy does not apply to personal data collected during formal counselling services, which are governed by separate clinical and consent documentation. For information on how clinical data is retained, please refer to our Data Retention Policy.
2. Personal Data Collected
We may collect personal data that you voluntarily provide, including but not limited to:
Full name
Email address
Telephone number
Information submitted in enquiry, booking, or contact forms
Any other information you choose to disclose through the website
You are responsible for ensuring that information you provide is accurate and complete.
We do not intentionally collect personal data from individuals under the age of 18 without appropriate consent.
3. Purpose of Collection and Use
Personal data collected through this website may be used for the following purposes:
Responding to enquiries or appointment requests
Communicating administrative or service-related information
Verifying identity for booking or follow-up purposes
Managing website operations and communications
Improving website usability and service delivery
Complying with legal, regulatory, ethical, or professional obligations
Personal data will not be used for purposes unrelated to those stated above without your consent, unless required or permitted by law.
4. Consent
By submitting personal data through this website, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.
You may withdraw consent at any time by providing written notice, subject to legal or contractual restrictions. Withdrawal of consent may affect our ability to respond to enquiries or provide services.
5. Disclosure of Personal Data
We do not sell, rent, or trade personal data.
Personal data may be disclosed only in the following circumstances:
To third-party service providers who assist with website hosting, booking systems, or communications, subject to confidentiality obligations
Where required by law, court order, or regulatory authority
Where disclosure is necessary to prevent serious and immediate harm, in accordance with legal and ethical duties
Where disclosure is otherwise permitted or required under the PDPA
All reasonable steps are taken to ensure that third parties handle personal data in a secure and confidential manner.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, or disposal.
Despite these measures, no method of transmission over the internet or electronic storage is completely secure. We do not guarantee absolute security of personal data transmitted through this website.
7. Data Retention
Personal data collected through this website is retained only for as long as necessary to fulfil the stated purposes or to comply with legal, regulatory, or professional requirements. When personal data is no longer required, it will be securely deleted or anonymised. For further information, please refer to our Data Retention Policy.
8. Your Rights Under the PDPA
Under the PDPA, you have the following rights regarding your personal data:
Right to Access: You may request access to the personal data we hold about you.
Right to Correction: You may request that we correct any inaccurate or incomplete personal data.
Right to Withdrawal of Consent: You may withdraw consent for the collection, use, or disclosure of your personal data at any time, subject to legal or contractual restrictions.
Right to Data Portability: In certain circumstances, you may request that your personal data be provided in a portable format.
To exercise any of these rights, please contact us at dpo@thebridgecounselling.com.sg. We may require information from you to verify your identity before processing any request.
9. Cookies and Technical Data
This website uses cookies and similar technologies, including third-party analytics tools, to enhance functionality and analyse website usage. Cookies may collect technical data such as browser type, pages visited, and session duration. You may disable cookies through your browser settings, although this may affect website performance.
10. Third-Party Websites
This website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of external websites. Access to third-party websites is at your own risk.
11. Updates to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will take effect upon publication on this website. Continued use of the website constitutes acceptance of the revised Privacy Policy.
12. Contact Details
For enquiries regarding this Privacy Policy or personal data matters, please contact:
Data Protection Officer
The Bridge Counselling Pte Ltd
Email: dpo@thebridgecounselling.com.sg
